Qantas operates within a Security Management System, a systematic approach to managing security, including the necessary organisational structures, accountabilities, policies and procedures. In addition to the human rights due diligence and risk assessment of new and recontracting suppliers, we commenced work to assess our existing unassessed supplier base. Opens in new window We regularly review our risk triggers and due diligence processes to ensure they are reflective of changes in the global environment and are effectively designed to enable us to identify, prevent, mitigate and account for how we address modern slavery risk in our supply chain. Audience This policy applies to all entities within the Sandvik Group Learnabout how we're managing our climate risk by enhancing our understanding of the physical and transitional risks, as well as emerging opportunities that may arise from a changing climate. "It was a metaphorical gun to the head," Tony Lucas said. He joined Qantas in 2006 as General Manager Strategy, then CFO and Head of Commercial for Loyalty and was Group Deputy CFO from August 2009 before being appointed Group CFO in March 2015. We require independent third party auditors to carry out extensive on-site assessments which audit workplace practices including adherence to living wage requirements, maximum working hours, acceptable living conditions and corporal punishment. Our Business Integrity Compliance program is overseen by the Qantas Board, through the Qantas Audit Committee. Risk management explicitly addresses uncertainty. During FY22 this included: The Business Integrity & Compliance team support the business on meeting the requirements of human rights related legislation, practices and standards, including through assessment of suppliers in our supply chain assurance program. We provide high-quality papers covering a wide range of services. Vanessas previous role as Chief Customer Officer of Qantas commenced in February 2018, with responsibilities spanning all aspects of the customer experience and strategy including digital, customer products including lounges and inflight as well as food and beverage. "So, what should have gone in the front, went in the back. To Definitions 1) Life insurance and pension programs are primarily managed by HR and Group Compensation & Benefits. "It's been prepared to take every angle under the act. Opens in a new window The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. Qantas is committed to respecting all internationally recognised human rights, as well as complying with national and certain international laws, we voluntarily commit to uphold the standards of theUN Guiding Principles on Business and Human Rights (UNGPs)Opens external site in a new window. Financial Risk Management Policy Loss Prevention Procedure 2. Supplier Requirements. Opens in a new window Qantas staff fear the airline's stellar safety reputation is at risk as pressure from management mounts. The Board Charter is reviewed annually by the Board, with the last review conducted and amendments approved on 24 August 2022. FY23 Preliminary Final results announcement. Additionally, the attempts to lay off or retrench some workers may result into litigations that will cost the company heavily. The Handbook is one of a number of tools and resources available to staff at UQ designed to encourage the development of policies and procedures that are clear, effective and appropriate. Qantas is often referred to as a "legacy airline", which is code for an airline that came out of public ownership with generous pay and conditions compared tonewer competitors. Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, which we continue to evolve. Salient human rights issues are those that are likely to have the most severe negative impact on people, through a companys activities or business relationships. The change will be effective following the AGM on 26 October. March 17, 2020 . "One incident I'm aware of, the ground handlers, they loaded the aircraft incorrectly," one employee said. Nominations Committee: Richard Goyder (Chair), Jacqueline Hey, Belinda Hutchinson and Antony Tyler. A current ground staff member told ABC's Four Corners: "Anybody that thinks the outsource of the in-house ground handling is not a problem is delusional. ", A Qantas pilot told ABC's Four Corners: "When you mix a safety critical role with a threat of losing your job, then it really only ends in one way. The Board endorses each of the Australian Securities Exchange (ASX) Corporate Governance Council's Corporate Governance Principles and Recommendations(ASX Principles). "We're expected to do basically the tasks that the Qantas ground services did, but with a lot less numbers and experience," said one worker from an outsourcedcompany used byQantas to manage ground-handling. What went in the back should have gone in the front. Jetstar's community initiatives include Star Kids, which raises funds for World Vision, and Flying Start, which offers grants for charitable initiatives. It claimed unions weremaking "baseless and generalised" safety claims to "further their industrial agendas". Strong corporate governance sets the basis for the effective management of long-termrisks and opportunities, and positions the Qantas Group to create, protect and enhance shareholder value. Prior to this, Mr Evans was CEO Qantas International & Freight where he led the successful turnaround of Qantas international operations and the arrival of Boeing 787-9 Deamliners into the Qantas Fleet. We recognise that corruption has a negative social, economic, political and anti-competitive impact wherever it occurs. It's a theory of accident causation based on thismetaphor, because all human-designed systems are fallible:They have holes in them, like a slice of Swiss cheese. Tinos airline experience also includes roles at Ansett and Skywest. A Whistleblower program is an important element in deterring corrupt, illegal or other undesirable conduct. The Qantas Group is committed to complying with all applicable laws and regulations, and to conducting business with the highest standards of ethics and integrity. As a result, we have emerged from the pandemic a stronger and more resilient company. We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. The Australian Taxation Office (ATO) has advised that the Qantas Group is a key However, some employees Four Corners spoke to worried that, amid outsourcing and loss of experience, and cost-cutting and chaos at airports, the layers of defence had thinned. In the aeroplane cabin, flight attendants employed on "legacy" pay rates can work alongside employees on basic award pay from labour hire firms, and cabin crew employed by wholly-owned Qantas subsidiaries established to supply labour at cheaper rates. hR:)[%_f: -7Q&vj;gm ! q$u}^VQ PI Implementing human trafficking training for our aircrew to support identification of, and responses to, suspected instances of trafficking. In demonstration of our commitment to evolving our approach to human rights, we have collaborated with customers, suppliers, investors and civil society representatives to better understand their perspectives on the role of the aviation industry in respecting human rights, and to share our insights. We can't name the many employees we spoke to because they could be sacked for raising their concerns. The Qantas Group is announcing changes to its Group Management Committee, as the national carrier moves into a new phase of growth and renewal. In line with the UNGPs, we engaged expert advisory consultants to lead the refresh of our salient human rights issues. Across our workforce, we maintain an 'informed culture' of safety and security. The Qantas Group works with partners to make a positive impact in the community, address disadvantage and extend opportunity. We monitor global developments in governance, laws and business practices, and work collaboratively across our global footprint to ensure we continue to meet these standards. The same tactics were used with short-haul pilots in the modernisation of the domestic fleet. Under the Qantas Group COVID-19 Vaccination Policyall Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence. . We set mandatory requirements to manage and protect the health and wellbeing of our employees and contractors governed by the Our Requirements for Health standard and our mandatory minimum performance requirements for risk management, as well as local regulatory requirements, standards and procedures. A $200 million investment in operational resilience delivered a significant improvement in operational performance for customers. click here. Qantas's early rally lost steam and closed 0.3 per cent lower at $6.515. Investor day Qantas provide an opportunity for the maximum number of shareholders to attend an Annual General Meeting (AGM). Olivia joined Qantas in 2009 and has held several positions, including the role of Chief Customer Officer, Group Executive, Brand, Marketing & Corporate Affairs and Group Executive for Government Relations and Corporate Affairs. Comply with Group Management Systems and Policy. You are . From 2018, we intend our climate change disclosures to align with the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). Mr Finch holds a Bachelor of Commerce, Bachelor of Laws from UNSW, a Master of Laws with First Class Honours from the University of Sydney, and a Master of Business Administration (Exec) from the AGSM. Safety and Health Policy; and 10. Commenced work to review our external grievance mechanisms against the UNGPs criteria for effective non-judicial grievance mechanisms and took action to encourage employees, suppliers and workers in our supply chain to speak up, without fear of retribution, about any concerns they may have. As part of our wide-ranging contract with the Australian Government, the Group maintains an open dialogue on a number of issues that directly impact our business, including in relation to human rights. Sustainability Portal Our Supplier Code of Conduct creates clear expectations for suppliers in respect of labour rights and working conditions. |w`ltDs:a^#8RW~s>br|7b}qa.}70}z? ;|k@@]Cv"}{ nvpw$/:`BZyY/UD0|pu!Hwm8m ZcAD19G&`BsGW'T'g0C-)> Ou3 ze1-?d*MM1xy{kxdzM]y=p5o=Mf[3*>v#AM Qantas Airways Limited ABN 16 009 661 901. as a single source of publicly available policies, procedures, initiatives and performance indicators across our material issues, starting with our Climate Change and Carbon Disclosures. 4 0 obj He worked for a specialist, external labour-hire firm that supplies flight attendants to Qantas and a subsidiary company, QF Cabin Crew Australia, that Qantas set up to employ new international flight attendants. BLUE STAR'S RISK MANAGEMENT FRAMEWORK The Company has adopted the Committee of Sponsoring Organizations of the Treadway Commission SHOW MORE Stephanie Tully was appointed Chief Customer Officer in August 2019, following a 15-year career at the Qantas Group spanning operational, commercial, customer experience, marketing and strategy roles across the airline and loyalty businesses. Compliance measures are used as a tool to address identified risks. More broadly, with Hong Kong open and China's abandonment of its zero-Covid policy, the IMF has forecast Hong Kong to grow 3.9 per cent in 2023, faster than Singapore's 2.3 per cent. Since 2014 Stephanie has served as a Board Director and Vice Chair for the Association for Data-driven Marketing and Advertising (ADMA). New airlines entry in the industry and competition in the domestic market, Other Tools and Techniques Tool Identification Techniques. We have a responsibility not only to meet expanding foreign and domestic anti-bribery legislation, but also to ensure that our business partners and those in our supply chain operate with a consummate level of integrity. As governments are key decision makers of issues that directly impact our business, we invest in building effective and collaborative relationships in order to achieve optimal business outcomes for the Group. FY22 continued to present significant challenges for the Group as we navigated our recovery from the widespread impact of the global pandemic. The drivers of this result were consistently strong travel demand, higher yields and cost improvements from the Groups $1 billion recovery program that is nearing completion. The three principles that underpin this approach are: Every Qantas Group employee is a custodian of our reputation for excellence and integrity, with a responsibility to uphold the standards we set ourselves and the values we represent. "This investment can't be made at any cost and the flight crew cost base remains the last component of the overall business case which needs to be met," Qantas management told pilots in an email. $75,000-$85,000 USD. The S&P/ASX 200 Index (ASX: XJO) airline stock closed yesterday trading for $6.28 per share. "What we have had to do over the years to be efficient to be able to compete in a very competitive in market," Mr Joyce told ABC's Four Corners, in answer to our questions at the Qantas group financial results briefing. She holds a Bachelor of Commerce (Honours) from the University of Melbourne and is an alumnus of Harvards Leadership Finance Program. Safety, Health, Environment and Security Committee: Antony Tyler (Chair), Alan Joyce, Belinda Hutchinson and Michael L'Estrange. "We can't build enough experienced people doing the job more efficiently and safely, so we do jobs more slowly and haphazardly as people just don't know, they're still learning on the job. Qantas Group Management The CEO is responsible for the day-to-day management of the Qantas Group, with all powers, discretions and delegations authorised from time to time by the Board. As cancellations and delays threaten Qantas's reputation with customers and its budget faces challenging conditions, can the airline turn things around? While the new FRMS allows for flights in excess of the current 20-hour ceiling, Project Sunrise flights will still need to be approved on a route by route basis. Andrew moved to Australia in 2005 from New Zealand where hed spent thirteen years with Air New Zealand in various executive roles. Upgrade your web browser for an enhanced experience. Risk Management Policy is framed as per the following regulatory requirements: Companies Act, 2013: Provisions of the Section 134 (3) "There shall be attached to financial statements laid before a company in general meeting, a report by its Board of Directors, which shall include "So, for that critical safety sensitive role, basically people are now being paid the same as if they worked in a fast-food outlet or worked at a supermarket. "We're working longer hours. We are red-lining, running at max capacity in a very dynamic, challenging environment. The global financial crisis will affect the international business operations of Qantas Airline. For Qantas, these partners include Make-A-Wish Australia, the National Australia Day Council, Sydney Gay & Lesbian Mardi Gras, UNICEF Australia, the Great Barrier Reef Foundation and Oz Harvest. Our Modern Slavery Statement,pursuant to the Australian Modern Slavery Act 2018 (Cth) (MSA) and s54(1) of the Modern Slavery Act 2015 (UK MSA) sets out the actions taken by the Qantas Group to assess and address modern slavery risks in our operations and supply chains. "I don't work for a tea and coffee company. Tino is a Chartered Accountant, a member of the Securities Institute of Australia and the Institute of Company Directors and is a member of the National Executive of the G100. Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. i_2vXqG}[CLwb"9 yv@VnC1_o_Snh>;7ZwL,tqXzbT4ZXFOQL0"lDV[] ]PG%d0DXlsGLh:@H"I"M0FqyPgthnaE\PDNqsuTPPj:BHzU;"&/=TTy:G5O0&[Z[nk;CO`xYaGhHJ{e~,^ZB*BXKaaPtxcN$7^jr}Pq Since then, the Group has been working to implement these across the core elements of climate-related disclosures. "Any one of those things on their ownisn't a big deal to deal with, but when you start adding them up all together, across multiple flights, that starts to become a concern for safety.". On the other hand, it could suggest that skill and experience, an important layer of defence, has been eroded. 2. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Investors have been selling this fund manager's shares following the release of a disappointing half-year . The role of CEO of Qantas Domestic and [] Read more Aviation has been at the forefront of the global business response to climate change, becoming the first industry to voluntarily commit to emission reduction targets as far out as 2050. Opens in a new window Therefore, there is a risk for the reduction of the Qantas Airline domestic market. The Qantas Group is committed to transparency on key performance indicators, including environmental, financial and social. Qantas' new first-class cabin will debut on Airbus A350 service to New York and London in late 2025. Credit: Qantas. All items in the FY21 Results Presentation are reported on an Underlying basis, unless otherwise stated. endobj You will lead the delivery of risk management improvement projects as well as provide risk advisory services to enhance risk management capabilities, culture and awareness across the Qantas Group. We are committed to achieving world class environmental performance in all aspects of our business, reducing our emissions footprint, and contributing to the growth of a low-carbon economy. The Qantas Group beliefs anchor our internal priorities and initiatives, including investment in training, effective communication, rewards and recognition, and commitment to diversity and inclusion. Qantas maintains a strong governance structure over its risk management activities. Rob holds a Bachelor of Commerce (Economics) from the University of Melbourne and a Master of Business Administration from the Kellogg School of Management at Northwestern University in the USA. All our suppliers are required to comply with Qantas' And, above all, achieve the highest standards of safety and integrity. Pilot Keith Marriott retired in 2020 after a career flying planes for Qantas that spanned 36 years. Secondly, the increasing the cost of maintain the company employees may increase because of the trade unions and employment agencies that calls for the protection of the workers rights(The Conversation , 2015). Security Policy. The Board adopted its Board Charter (PDF) on 1 September 2003. Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he had been a partner specialising in mergers and acquisitions, equity capital markets and general corporate and governance advice. Opens in new window. We hold ourselves to high standards in everything we do and give others the information to evaluate our performance. hbbd``b`z $@@}7"n \"A`IAD([RD @B +"b`` 1@ 3IX endstream endobj startxref 0 %%EOF 192 0 obj <>stream Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he . ", When asked if it wasfair, MrJoyce replied: "It's a necessity for us to keep our business going.". We integrate aviation operational safety, work health and safety, aviation and cyber security, environment and business resilience, learning from collaboration and shared experiences to make the system better and stronger. 2008/09 Qantas Data Book . Qantas categorically rejects claims that its aircraft maintenance engineers are overworked or that there is a risk to safety. due to superior cost and risk management 46 new domestic routes announced including 31 launched in FY21. We support an ethical supply chain through our due diligence program, which assesses potential third-party suppliers, including those who act on our behalf, to identify those presenting an elevated risk of bribery. Opens in new window. Lesley Grant was appointed as Group Executive, People, Culture and Corporate Affairs from 1 November 2017 and previously held the positions of Chief Executive Officer, Qantas Loyalty from 2012 to 2017 and Group Executive Customer and Marketing. The policy must also clearly define the roles and responsibilities for managing risks; often in large organizations there is a risk manager who oversees the risk management framework and processes. <>/Metadata 362 0 R/ViewerPreferences 363 0 R>> "For workers, agreement termination is a threat that their remuneration, their working conditions fall off a cliff,"Professor McCrystal said. Simulation Technique (Monte Carlo Analysis). A risk is anything that could potentially impact your project's timeline, performance or budget. We do this by mitigating unconscious bias and improving access to flexibility, talent programs and dedicated leadership development. As weve done during the pandemic, were continuing to transform to make sure were well positioned for the future. Supporting our Code of Conduct and Ethics is a suite of policy documents, procedures and guidelines that outline the minimum standards required of all our employees, and which support our employees to act legally and with integrity. The costs of maintaining staff will contribute to negative impacts on the company profits. And it was only realised it was done the wrong way just before the cargo hold was supposed to be closed.". The Qantas Constitution (PDF) is Qantas' key governance document. Our sports and arts sponsorships are focused on supporting elite Australian talent and helping our national teams excel in global competitions. We have continued to contribute to industry initiatives to prevent human trafficking, including ongoing consultation on ICAO policy and IATA standards and practices. To find out more about our hedging policy and treasury risk management, see our On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. Reconciliation Action Plan (RAP) Volatility is part of the Qantas Group's everyday operating environment, whether it's in the prices we pay for fuel, business and consumer confidence levels, weather patterns across our global network, or broader geopolitical events. 4.36 QFF follows the Qantas Group risk management practices, policies and procedures. But in the aviation chaos of the past few months amid huge numbers of delayed flights, cancelled flights, and after the loss of experienced staff employees have told us about their fears that the stellar reputation of the airline they love could be undermined.
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