This is also happening to me. Check if closed. Amazingly both messages are right but not well worded. For email accounts, it should be within 365 days. Attempt logging in with the primary Microsoft ID. That Microsoft work or education account doesnt exist. How can a Microsoft account login (email address) both exist and not exist at the same time? Why is there a voltage on my HDMI and coaxial cables? And we need to confirm with you that whether there is a prompt to let you select work or school account or Microsoft account when logging in. when I try to put my email account into authenticator it says "That Microsoft Account doesn't exist." but it does, why is it saying that. I did online training with this specific account. FIRST: carefully check that the email address is exactly correct. Has Microsoft created Schrdingers Login where the customer is in a paradox of quantum superposition? If you have an account from Microsoft, you may encounter specific errors that can cause potential issues with your workflow. Another time the error message may reflect as, A new account can be created with the same mailbox name (, Ensure that the case for both username and password are correct, Avoid pressing the incorrect key accidentally, so be careful, Try logging in from another secure computer as your keyboard might have issues. 03-22-2022 03:50 PM. Usually this error appears because of a simple typo. This was confusing as my boss was able to login using his AAD account because his just happens to also be a proper Microsoft Account. When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesnt exist. Tip:Ifthe verification code didnt arrive, readTroubleshooting verification code issues. Super User is a question and answer site for computer enthusiasts and power users. Windows 10 comes with a feature that allows you to do a factory reset losing all files. Key Takeaways Try out a couple of familiar usernames and passwords variation that might been have used recently. Position: Columnist She was graduated from the major in English. That's because the email exists in Gmail, but as the account no longer exists in Microsoft, your account must probably have been compromised. Once the steps above have been completed, you should be able to log in to your Microsoft account. This is extremely frustrating. please check that you have typed your email or username correctly. Otherwise, choose another username. Keep up to date with current events and community announcements in the Power Automate community. Making statements based on opinion; back them up with references or personal experience. There you have all the information needed to fix the Microsoft account doesnt exist issue on your PC. Try to work out what type of login Microsoft is expecting (work/school or personal), knowing that should explain the original error message and, hopefully, point to a solution. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Based on your description, I have a general understanding of your problem, through my research and testing, when you want to buy a subscription, you need to create a business account to use it, so I would like to confirm to you if you do the same? MS also keeps linking my work and home accounts. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? Hence, logging in with the affected account (Alias) will trigger the user ID error. Enter a different account or get Then the Problem was gone on Windows. With the advent of a business choosing to more communications bases online, it helps to improve security and manage devices on the network. If you are getting the Microsoft account doesn't exist prompt while trying to sign into your account, it might be because you entered the wrong name. My Microsoft account got hacked and they changed my username and password.now it says my account doesn't - Answered by a verified Microsoft Office Technician Send a test E-mail to the supposed user ID. It also occurs when an attempt is made to log into a service using the Microsoft ID associated with a Windows device. Could you please list in your post the exact steps that were done regarding user accounts, and what was done for passing from local to Microsoft account. You can also get this prompt if your Microsoft account has been deleted for some reason. Explore subscription benefits, browse training courses, learn how to secure your device, and more. If youve come across other solutions to fix this problem, you can help the Windows Community by listing the troubleshooting steps in the comment section below. TIP: You can still get country-specific Outlook Email IDs like @outlook.in, etc. Check out the latest Community Blog from the community! MS has got to fix this. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? Request a security code to be sent to the phone number or email you used. This seemed to have created the issue somehow. If the tweaks earlier mentioned do not solve the sign-in problem, the issue might have to be reported to Microsoft. I register with my organization email but when i try to log in its showing That Microsoft account doesn't exist. When you see the account you're looking for, select Sign in. Yes. Enter a different account". It only takes a minute to sign up. Instead of being able to set up a computer out of the box with our Microsoft 365 account for work, the system makes us sign in with a MICROSOFT account, which is totally different. Microsoft O365 accounts conflict with Microsoft regular accounts? From there, click on "Users.". We hired a new employee and I CANNOT ADD THE EMPLOYEE LOGIN TO THE HOSTS!?!? I reinstalled the computer, created a local user named "admin", and now, from that account, I'm trying to add another account by going to Settings -> Family & other people -> Add someone else to this PC, where I enter the Office 365 email address as the email address of new user, only to be greeted by this: It looks like this isn't a Microsoft account. We were able to add the account under Accounts used by other apps but not as another user of the local machine (error as above), so we could not login as that person. Do roots of these polynomials approach the negative of the Euler-Mascheroni constant? Not associated with Microsoft. Hi so i restarted my HP laptop and i'm setting it up. If you previously set up security info on your Microsoft account, you can use this option to retrieve your username. On the next page, fill out the necessary details. Microsoft apparently expects their customers to understand the distinction by mental telepathy! Usually, the error user ID does not exist denotes that the user is trying to log in using an Alias. My biggest qualm with this entire issue is that I cannot for the life of me get a hold of someone from Microsoft to even talk to about it. If you don't have one, you can create here. Are there tables of wastage rates for different fruit and veg? How you resolve signing into your Microsoft accountdepends on the type of issue preventing you from signing in. You can also verify by asking close contacts to whom you have emailed from that account. See, Step 2: Check products or services where you used your Microsoft account. Because the type of Microsoft account youre trying to use is not the type of account needed for that login. Cache in the Safari browser stores website data, which can increase site loading speeds. Earlier today, that same email address was used to log into that same machine, but with no local admin account present at that point. She specializes in writing articles about backing up data & systems, cloning disks, and syncing files, etc. Use an alternate account to sign in (if one exists) or sign up for another one. That said, these aliases cannot be used to login into a Microsoft account. During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. It says my account does not exist. After entering the unique code, you will be able to create a new password and sign in. my email address is - ***removed*** ***Personal information deleted by the moderator. @harrymc: there's a chat going on as well. Choose the account you want to sign in with. Replied on March 4, 2023. Why are Suriname, Belize, and Guinea-Bissau classified as "Small Island Developing States"? You wont be able to access your account, and you will receive this error. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Business Tech Planet is owned and operated by M&D Digital Limited, company number 12657448. Business Tech Planet is a participant in affiliate advertising programs designed to provide a means for sites to earn advertising fees by advertising and linking to affiliated sites. While it may look as if the account is incorrect, but there can be other reasons. These login loops can happen in software or on Microsofts web site in many different locations. You can use Office Online apps at https://office.com. Situation: user was signed into the PC with a local user account, created separately from the original @harsh.com .com account, and signed in to M365 w/Microsoft account, but somehow the pesky @harsh.com .com account was present, too. Also, a user needs to request a reset of the primary account, not the additional e-mail address. This worked in half a second. Assuming the typing is correct, and the email address is for a current Microsoft account, why is the error appearing? Ensure that your Username and ID actually exist. However, double-check your account to ensure youre using the correct login details, notably your accounts email address. As Windows says during config 'One account for everything' That is no longer true, I have to jump trough hoops and create a 'personal' account meaning that I'm acting in the name of the user which I really don't like but it was totally fine for a professional account. To create a new account, head to Microsofts Signup Page and choose a new account name. Georges C. Independent Advisor. Youre trying to login and get an error like this: That Microsoft account doesnt exist. Trying to sign into a variety of Microsoft services using an Xbox Gamertag is impossible. So, lets see what can possibly trigger the issue. Thanks for contributing an answer to Super User! Everyday Backups - protecting your documents, photos and personal info, Solving Theres already an account Microsoft login problem, Deleting Microsoft accounts gets man two years jail, Rainbow gradient or effect in Office, Word or PowerPoint, Make a transparent shape to mask a photo in Word, PowerPoint and more, Transparency Color problem and fix for Microsoft Office, Beware OneNote .one files as virus carriers. Choose from the options provided on why you need a password reset, then click Next. Has anyone found a solution? SelectReset password below.Reset password. In case the account has security information, you will receive a one-time code on the associated alternate (additional) e-mail address or phone number from Microsoft. Move on to the next step: Step 2: Check products or services where you used your Microsoft account. Date: April 2, 2021Tags: Microsoft Account. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. If you are sure that you had accessed it yesterday or within few hours, then check out the suggestions. Slot in the Microsoft user ID that needs to be recovered. Key Takeaways To subscribe to this RSS feed, copy and paste this URL into your RSS reader. The email or username you entered does not exist. We only have 5 hosts so a domain seemed overkill. So frustrating. Guiding you with how-to advice, news and tips to upgrade your tech life. Identify those arcade games from a 1983 Brazilian music video. I cannot install software on my own #$$$%$# computer, because of MICROSOFT. 3. @LukePuplett: by triggering a re-install of Window. Is it okay to purchase Microsoft Office using an account previously used to sign in to a pirated version? For Windows devices, try the following troubleshooting methods. In-depth step by step guide [with screenshots] Check device enrolment. Enter a different account or get a new one". At the moment, neither error message nor the logins show the important difference between the two types of login. If you get a message from Microsoft that says your account is locked, use our automated self-help to help you unlock your account, and connect you to a support agent if necessary. If its you, go back and sign in. Earlier today, that same email address was used to log into that same machine, but with no local admin account present at that point. Minimising the environmental effects of my dyson brain. The error message isnt complete, wed like to see better explanations like this: It looks like theres already a work/school Microsoft account, It looks like theres already a personal Microsoft account. Create one! Remember, if that fixes it, you can always add the account back in later. A user had this problem (situation description follows) and what worked for me was to remove her secondary/personal, @harsh.com .com account (which was created when the laptop, a consumer model purchased at a big box store, required a Microsoft account to perform initial setup). Whats the grammar of "For those whose stories they are"? If it appears that this account does not exist with Microsoft, you will need to do an account recovery with Microsoft. In this case, I would like to suggest you to log into Office.com with the corresponding account by using browser, and check if it can be accessed correctly. If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. Enter the on-screen character and click Next. . Microsoft 365, Microsoft Office, Microsoft Office for Mac, Office 2021 / Office LTSC, Office 365 /. How does it not exist when I even have a Facebook account with it? Saajid is a tech-savvy writer with expertise in web and graphic design and has extensive knowledge of Microsoft 365, Adobe, Shopify, WordPress, Wix, Squarespace, and more! "That Microsoft account doesn't exist. Type the requested information and selectSend code. This software will keep your drivers up and running, thus keeping you safe from common computer errors and hardware failure. I am not using Outlook anymoreOn Mac the Search function also was not working. Office 2021 all you need to know. How To Choose Knowledge Management Software For Windows. Once the steps above have been applied, you will have successfully cleared the cached data in your Chrome browser; when you delete the cached data in Chrome, you subjectively remove any unnecessary scripts and start from a clean slate. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. However, clearing the cached data will help resolve stored data issues affecting account access. I am in a new position at my job and I need this in order to begin working immediately. Ok. hi@Tshaw are you using Outlook or Outlook Office 365 action? The most common problem weve seen is trying a personal Microsoft account login to access a business/education only service. Saajid Gangat has been a researcher and content writer at Business Tech Planet since 2021. I know the account is valid because it is the same one I am using in this forum. Do not use an account name from another type of account. If the user ID you entered does not exist anymore, you might also be trying to use it for the wrong type of account, so we advise extra caution. Now, if your account is still active and no restrictions have been placed on it, you should be able to log in successfully. A Office 365 account is used for activating Office, not to logon to Windows. If you are having troubles fixing an error, your system may be partially broken. This prevents you from accessing any Microsoft service on your devices. The steps below are on how to clear cached data on Google chrome. These computers were set up for organization and the one I re-installed I set it up for personal use. Enter a different account or get a new one" when opening outlook through Power Automate. Once selected click Schedule with Pearson VUE then go to Edit your certification profile. If you are having troubles fixing an error, your system may be partially broken. Enter the on-screen character and click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/04/Reset-Microsoft-account-Hotmail-password-.png","width":916,"height":728}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"5. If you have a different edition or version installed on your device, run the SaRA package to uninstall Office. TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. Enter a different account or get a new one More info about Internet Explorer and Microsoft Edge. This is a fairly recent change that I have observed, with great frustration. The error message is trying (badly) to tell you that the email address login doesnt exist for the type of Microsoft account required (either work/school or personal). WDAGUtilityAccount: What is it & Should you Disable it? If you are prompted for a product key, see Where to enter your Office product key. I worked around it.. Similarly, if you are unable to sign in to Windows 10 with your Microsoft account, check our detailed guide to get to the root of the problem. No. Now click on a user account. That Microsoft account doesn't exist. If yes, then in order to . You will have to use the original account id. Guiding you with how-to advice, news and tips to upgrade your tech life. Double-check if you typed it incorrectly, If the account name was typed correctly, maybe the email address is incorrect or has been changed recently. If you try to login with an email setup for either type of account, the user might be asked which account you want to use. That Microsoft account doesn't exist. Check products or services. Feel free to let us know the solution that helped you fix this issue in the comments below. Fix PC issues and remove viruses now in 3 easy steps: prevents you from accessing any Microsoft service, deleted your Microsoft account permanently, Fix Error Code 135011: Your Organization has Disabled This Device, Cant Remove a Device From Microsoft Account: 4 Fixes. Trying to login to Microsoft can get into a strange loop being told "there's already an account" but then "That Microsoft account doesn't exist." for the same address! function gennr(){var n=480678,t=new Date,e=t.getMonth()+1,r=t.getDay(),a=parseFloat("0. Now click on "All services.". How do I find my Microsoft 365 admin? I used to be able to create an account in the organization's Office365 Admin page for a user and then immediately login into a new PC that I'm preparing for that user and configure it. It is possible sometimes that, the account name was misspelled. I have had trouble logging in due to the fact the password *** read more Created by Anand Khanse, MVP. We needed to join to the domain, first. When i got to the part when it asks me to sign into my Microsoft Account, I try to sign in & it says that my account doesn't exist. Slot in the Microsoft user ID that needs to be recovered."}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"4.
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