Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. We do not control the information provided by other users which is made available through the Site. Including any such items constitutes a material breach of these terms and conditions. They may do that if you make a fraudulent claim. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Finally, you have rights under the Australian Consumer Law, but they may be hard to enforce if a company is based overseas, like Viagogo. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. 198.54.123.248 If the Google listing says ad, do not click. According to the consumer group Which?, Viagogo's terms and conditions say . "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. We may investigate complaints and violations of our policies. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. Invalid tickets are defined as anything where buyers are refused entry. 2.13 Ticket Information. Performance & security by Cloudflare. South Australia's commissioner for consumer affairs, Dini Soulio, went on record to advise consumers to avoid using Viagogo. Instead, try searching for the official website of the band or venue. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. Corporate Office 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA Phone line opening times - Greenwich Mean Time (GMT) English: 24/7 German: 07:00 - 19:00 Spanish: 08:00 - 23:00 Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. You are on a Viagogo website. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. Note that this is separate from any Tax viagogo is required to charge on its fees. 4.2 Stolen Property. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. During this time, the Site will be temporarily unavailable. -Explore the world's largest selection of events. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. Event dates, times, venues and subject matter, which are listed on the ticket, may change. This does not prevent us from varying these terms without reference to them. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. 2. My event is cancelled or postponed - What do I do? If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Form 1424 - Refund request. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Find out more about fact-checking at CHOICE. the application was made because of a mistake by the applicantand it is withdrawn in writing before a decision is made. Yes! Since June 2018, consumers have lodged 510 complaints against Viagogo with NSW Fair Trading, with many involving tickets being sold at hugely inflated prices., "There have also been complaints that Viagogo issued consumers with fraudulent or fake tickets, failed to supply consumers with tickets purchased and issued tickets that differed to those advertised or purchased.. They often process refunds if requested. 3.1 Accurate Descriptions. Your rating will help us improve the website. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. 2. To be a member of this Site, You must agree to accept the terms in this Agreement. You may have to fill in a Dispute Claim Form. Viagogo AG is an online ticket resell platform with headquarters in Switzerland. She was told that up to 200 people had also been turned away due to fake tickets. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. You may also have extra rights in your state or territory. To sell tickets, a Seller lists the tickets in the Site database. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. 7.3 Additional Policies. [It was like getting] blood from a stone.". They take your money and have no way to ensure you get the tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. momentum in tennis physics. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. You may only use the Services if You can legally enter into and form binding contracts. 2.9 a) Exception to Sellers Obligation to Confirm. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. 6.2 Waiver of Consequential Damages; Liability Limit. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. ACCC Chairm Rod Sims said Viagogo's business practices were unacceptable. Received just 2 days before the concert transfered from someone via ticketmaster! After multiple emails to Viagogo, Kent has been refunded $280. The switcheroo could mean a currency conversion fee from your bank. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Such notice shall be deemed given one business day after the email is sent. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. FILE A DISPUTE WITH YOUR BANK. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. 5.2 Violations, Termination and Suspension. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Can I buy tickets that are personalised with someone else's name on them? Viagogo ranks 177th among Tickets sites. 1.2 Ticketing Exchange. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. It is headquartered in the United States and owned by StubHub Holdings. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 6.7 Third Party Information. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. Viagogo will never pay you after you sold your tickets and you can never get back your money. your Partner visa was cancelled by the Minister (unless you have requested for it to be cancelled) or. Stay away from them!!!! you or your sponsor have advised the Department that you are no longer in a relationship and you will no longer be pursuing a Partner visa. viagogo is a global online platform for live sport, music and entertainment tickets. Customer offered $500 to take down negative Google review. The ACCC has also advised consumers to steer clear of Viagogo. 5.4 Making Adjustments. How do I change the email address on my account? These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. NSW Fair Trading investigating Viagogo for unlawful behaviour. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. When our tickets were not provided they refused to provide a refund . 2.1 Requirements. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. This could be a tough call for many internet shoppers. 1.3 viagogo Guarantee. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. ACCC chairman Rod Sims said the statements created a false sense of urgency.
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