No idea how 2.4GHz can be too slow for any video streaming. . "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". This brings up a hidden page. At the bottom is a setting for. Sorry, we're still checking this file's contents to make sure it's safe to download. Need support for other hubs and routers? My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Were sorry for any inconvenience caused.. MacBook then doesn't work. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Make sure you've completed every step of Smart Setup. It only fires up when you open a browser. Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. Smart Setup is BT's online set-up wizard. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. 8:32 AM Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Almost instance response. Links to user manuals and other documents for BT Hubs for broadband. The BBC is not responsible for the content of external sites. If you want to exit, you'll need to do this on the login step of Smart Setup. Thanks. Download the My BT app to check your bill, test your speeds and activate your internet security products. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. If there is a hint then a custom password has been setup. Well update this post with any further newsas and when we receive it. Great. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. It's designed to 'help' people that connect to the Smart Hub for the first time, by popping up a web page that shows you the free stuff you get with your BT internet connection. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. - edited You'll find all your features and services in the "My Extras" section. 11:46 AM What is Smart Setup on the BT Hub? Was quite easy to get the money credited to my account after that : ). Can anyone confirm it works? Can anyone shed any light on this? They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). This wasnt an option for me however as my router isnt near any of the speakers. All rights reserved. BT Smart Scan technology Weve been experiencing the same frustration with this issue. By default Smart Setup is turned on, but it may have previously been switched off, Smart Setup only works the first time you connect each device to your Hub. You'll find it on the back of the Hub if you haven't updated it. I have never tried using just the modem section with a different router. Check that you're connected to your Hub's network. 9h23. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. 11-05-2020 No, wiring a Sonos Boost would achieve the same effect that wiring any other Sonos player would. Its only when you connect direct to the Hub. Your broadband can be activated any time up to midnight. "Common sense is the collection of prejudices acquired by age eighteen." You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Look for the tab on the back of your hub. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. Find your model. Connect using the details on your hub It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Re: BT smart hub - hidden bridge mode menu ? On your device search for your network and enter your password exactly as shown. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. This complaint isnt resolved for me. The yolk sac is the earliest fetal structure that forms in the gestational sac within the uterus during pregnancy. Expert Reviews is a registered trade mark. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop, My Setup|ISPSparkLight| InternetCable 1000/50 CAX80 Modem Mode| Wifi RouterMK83+ (Router Mode) | and RBK853 (Router Mode) | SwitchesNG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30|NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR700, XR1000, EX7500/EX7700. (Not Business variant). Could you tell me what is the last part of the URL on your Business Smart Hub when you click on 'DNS Hosts' tab? Were aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. 30-09-2020 What? BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. First, you need to connect to the router's web management page, so that you can change the settings that you want. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. (the macaddress is the same as the wifi router apart from a few letters. Check that you're connected to your Hub's network. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. It can also be used as a VOIP phone through BT Broadband Talk. I too have just discovered this thread, having tried to sort things out for the last week. I have a new hub. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Then, for your static IP block, enter your router's address and subnet mask. How are people to fault trace if they dont know all of the possible scenarios? Everything now works, so again it confirm the issue is with BT. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! After raising a complaint with BT I had yet to hear anything from BT. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. This will open the Hub Manager. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? Therefore, we can consider this issue closed. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. 01-10-2020 Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Plug the microfilter into the socket. Vodafone Broadband: Great prices but at what cost? Connect the cable to the hubs power port, plug it into the wall and switch it on. Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. ), on Change the /internet part of the address to /routing. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. I shouldnt have to have 5Ghz permanently switched off. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Ive had the cant find Sonosproblem for a couple of weeks. Rebooted Smart Hub and both my Sonos speakers and everything is back working (as is my scanner). Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? This topic has been marked solved and closed to new posts due to inactivity. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Find out which main phone socket you have Find out about your Openreach modem Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. Click a dropdown for your model of hub. 30-09-2020 Sonos tried to do a workaround but lasted an hour or so. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. Enter the username and password for your BT Smart Hub 2 router. The app then stopped working. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. What to do if you cannot connect to a BT Smart Hub 2 Argos Support 9.09K subscribers 13K views 1 year ago In this Argos Support video, we will show you what to do if you cannot connect. I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. If it doesn't accept the admin password, click on Hint. The answer is to split the networks and use 5GHz where speed and reliability are required, but use 2.4GHz where you need to go further from the router, as its range is better. If previous posts are correct it probably works on the Business version and not on the Residenial ones. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). Connect using the QR code BT's done a great job on this router. 01-10-2020 The BT Home Hub 2.0 was a combined wireless router and phone. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Yes its not ideal. I have disabled the bt fon and bt wifi to reduce my home network clutter. Navigate Advanced Settings > Log in > Broadband > Internet. You can't exit the first few steps. Links to user manuals and other documents for BT Hubs for broadband. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Do I need a WiFi 6E router to use WiFi 6E products? Switching Smart Setup on and off on the BT Smart Hub 2 So I decided to direct message them on Twitter. Connect your devices Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? It works on my Business Hub 6, in fact it's not even hidden. Bridge mode has been available on Business Hubs since the original 2wire 2700HGV ADSL routers from 2006, to enable business customers to use their own routers (without built in modem). You should see a box similar to the one shown below. How long will it take to get BT Broadband once I've ordered? So the question remaining is does it actually work on a residential Smarthub? Microfilters: Why do you need them? The setting is on a page hidden on the home version. Then use the Orbi router in router mode. Simply connect a 3rd party router to any LAN port on the hub. Check the box next to Auto Firewall Open. Seeing a different colour light? It also has 4 Gigabit LAN ports. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Make sure you keep your hub on all the time. Plug the microfilter into the socket. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. Can you seamlessly switch back and forth between the two modes? After trying to set bridge mode and saving (the save appears to hang) I eventually. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Select Add Additional Network from the drop-down menu. Copyright Expert Reviews Holdings Ltd 2023. BT Smart Hub settings - make your router faster and less annoying. - edited The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. Smart Setup is BT's online set-up wizard. Manage your account 01-10-2020 BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. Pretty obviously really if I look at an old BT modem. 11:58 AM. 01-10-2020 Switched it off on iPhone, instantly worked for the app. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. - edited It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Any customer who experiences this should get in touch with BT who will update their device remotely as soon as possible. Users are complaining that any devices not linked to the same frequency, such as a phone and a speaker, are refusing to communicate with each other. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. 01-10-2020 "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. Connect the cable to the hub's power port, plug it into the wall and switch it on. Can Nigeria's election result be overturned? Im glad you got a fix, but thats a completely different issue that results in the same symptom. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. Forgot to mention the third solution is hard wire a speaker to create the Network. How do I use my Smart Hub as a modem only? I would still prefer to just hook my superior router . This brings up a hidden page. ? Connecting your computer to your broadband. 03-10-2020 Wait a few moments for it to connect. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. This will open the Wireless Settings page. Named it the same as the BT WiFi and same password, so no need to reconnect a host of devices to a new network Sleepy Striker Contributor Jan 14, 2021 #15 monkeytassle said: It does but it doesn't. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? The BT Smart Hub 2 router's default IP address is: 192.168.1.254 After typing your router's IP address into the address bar, make sure to click the enter button on your keyboard. Enter http://192.168.1.254 into the address bar to go to the management page. I have now switched the 5GHz option off,which immediately sorted the problem. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Also problems connecting to my wireless Canon scanner printer. Fix problems or report a fault with our troubleshooter. The lights on your hub will change to green or flashing orange as it is setting up. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post.
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